1. APPROVING ARTWORK

It is the client’s responsibility to review all artwork carefully: Double check all information/spelling/artwork is correct.
 

While we have spell check incorporated, mistakes can still occur (i.e. Proper nouns like names, or even misued words that are spelled correctly like “sour cream” being “our cream”) so reviewing is important! 
 

Once approval to go to print or finalizing files is given by the client, any mistakes that require alterations or revisions needed afterward with any cost associated are the responsibility of the client. Reprint costs can be given at a discount. 
     *Approval to go to production must be provided by the client in written communication. Production will not begin unless given approval.

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2. PAYMENTS FOR GOODS & SERVICES (updated + in affect as of 12/5/25)

SERVICES: Payment for services are due BEFORE any work begins. 

Split payments are offered when applicable for an additional fee. ($35 fee for totals up to $499, 10% fee on totals $500+)

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*If deposit/split payment is made, proofs will be sent with watermarks and final files will not be released until final payment is made. Until full payment is made, Hard Row Design & Marketing, LLC retains full rights and sole ownership of the artwork and files and are not legally available for use by any other entity.

If artwork/files are used in any shape or form without final payment, client will be subject to additional charges and legal proceedings to collect final payment. *All proofs and concepts are protected by IP laws and are not subject to free use without payment for services rendered.

 

GOODS: Payment for goods/products are due before production can begin. 

 

*In our trade, most orders are custom produced which is why there is no flexibility on our payment terms. Custom printed/produced materials are not able to be returned, or reused. 

 

3. COPYRIGHT & LICENSING 

Any image, video, digital, or graphic assets supplied to HARD ROW DESIGN & MARKETING LLC to complete a project are certified by the client to have proper licensing/ permissions and do not infringe on any copyright or IP laws. The client retains all responsibility that proper licensing and permissions have been obtained beforehand on all provided assets to HARD ROW DESIGN & MARKETING LLC, and it's employees. Hard Row Design & Marketing LLC cannot be held liable for use of provided assets including but not limited to: images, graphics, fonts, logos, scans, etc...
In summary; the client holds all legal risk/ liability and will pay damages for any type of improperly licensed, stolen, copyright, trademark, or intellectual property.

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4. SHIPPING 

If final products are being shipped, we use the client-provided address. Lead times for shipping are an estimate, never a guarantee per the shipping companies. As these are third-party vendors, we unfortunately  have no control over delivery times.

 

5. PROJECT LEAD TIMES

We are committed to meeting your project deadlines. Be sure to give a clear expected timeline of the project upon inquiring. 20% Rush fees for 2 business day (or less) deadlines will be applied on services, if tangible goods are included in a rush project, we will communicate your options and any of our concerns. 

Projects contingent on CLIENT-PROVIDED CONTENT / MATERIALS (verbiage, photos, other graphics to incorporate, etc..) may set back the project completion date if not supplied to Hard Row Design & Marketing in a timely manner, or date agreed upon. 

 

6. COMMITMENT TO EXCELLENCE

Our top priority is to make sure we supply our clients with what they want and need. We will effectively communicate all options available, with timelines, and fair pricing. If there is ever a quality issue on the final product of a project, we urge our clients to reach out and communicate that to us so we can make it right. There are many variables in printing, and specialty finishes, if there is ever a question of quality, Hard Row Design & Marketing is committed to correcting and communicating the issue. 
 

*QUOTES VALID FOR 14 DAYS, UNLESS SPECIFIED OTHERWISE.

 

7. SPECIALTY PRINT FINISHES

Specialty print finishes such as Metallic Foil, Spot UV, Raised Spot UV, Embossing, Raised Foil, etc.. have a print industry standard variable tolerance of 1/16th of an inch shift. This means 1/16th of an inch shift in elements printed with a multi-step process like the aforementioned specialty print options is standard and accepted. There is unfortunately no guarantee on perfectly matched/printed elements… but rest assured, any variable in printing is barely noticeable. If the rare occasion it is more than 1/16th of an inch off, please contact us immediately to remedy the situation. 

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8. CANCELED/ BOUNCED PAYMENTS

Canceled/ Bounced payments are subject to $150 fee paid by the client. 

 

9. TERMINATION OF PROJECT AFTER DEPOSIT

In the event that a project needs to be terminated after a deposit is made, if no work has begun, up to 75% of the deposit can be returned. If work has begun, deposit is forfeited and working files as-is will be turned over to the client.